Last updated: September 18, 2026
We want you and your little one to be happy. Please read below to understand how refunds work at SafeBabyHead.
1. No Returns
Because our products are worn by babies (a hygiene item), we do not accept returns or exchanges for change-of-mind reasons.
2. When You CAN Get a Refund or Replacement
We will give you a free replacement or a full refund if:
- Your item arrives damaged or defective
- You received the wrong item
- Your order never arrives (lost in transit, confirmed with the carrier)
3. How to Request One
Contact us within 30 days of receiving your order (or 30 days after the expected delivery window, if it never arrived) at:
Email: ana@safebabyhead.com
Please include:
- Your order number
- A photo of the item and packaging (for damaged/defective/wrong item claims)
- A short description of the issue
4. Processing Time
Once approved, refunds are issued to your original payment method within 5–10 business days. Replacements ship within our normal processing time (24–48 hours).
5. What's Not Covered
- Change of mind
- Ordering the wrong size or color
- Normal wear and tear
- Damage caused by misuse
6. Order Cancellations
If you need to cancel or change your order, contact us as soon as possible. We can only cancel or edit orders that have not yet shipped. Once an order has shipped, our standard refund rules above apply.
7. Contact Us
Questions about a refund? Reach out anytime:
Email: ana@safebabyhead.com